Once again , the call center at Delta Dental of Michigan, Ohio and Indiana earned the prestigious BenchmarkPortal certification given by the Center for Customer-Driven Quality located at Purdue University.

What is BenchmarkPortal certification?
The BenchmarkPortal certification is awarded to call centers whose metrics are compared against the best practices of its peer group. Centers that attain certification do so on the basis of objective, quantitative data, which is audited and validated by researchers from BenchmarkPortal and the Center for Customer-Driven Quality.

What does BenchmarkPortal certification mean to our customers?
When you do business with Delta Dental, you can be assured you will receive world-class customer service. Earning the BenchmarkPortal certification is one of many reasons to choose Delta Dental. It demonstrates our commitment to providing the best service and maintaining the highest customer satisfaction.