Frequently Asked Questions

May I choose any dentist?
You may choose any Healthy Kids Dental dentist. Although we prepare the Healthy Kids Dental Dentist Directory with our most current information, ask the dentist or the dental office staff if they are participating in Healthy Kids Dental when you make an appointment.

When does dental coverage begin?
When the Department of Community Health (DCH) tells Delta Dental that the enrollee is eligible. Delta Dental will mail you a Delta Dental Card. This card is permanent; you will not receive a new card each month.

Will Delta Dental make payment directly to the dentist, or will I receive payment?
Delta Dental will make payment directly to the participating dentist.

Do I have to pay for dental services?
As long as you go to a Healthy Kids Dental participating dentist, you do not have to pay for covered services. If Healthy Kids Dental does not cover a service you would like your dentist to provide, you must pay for that service.

What happens if my child doesn’t go to a participating dentist?
Delta Dental will not pay for services from a non-participating dentist, and you will have to pay for them.

Does Healthy Kids Dental cover all dental services?
No. Covered dental services are listed in the Healthy Kids Dental handbook.

What should I do in case of a dental emergency?
If a dental emergency happens, call your dentist’s office and ask them what you should do. If the emergency is life threatening, call 911 or the phone number for emergency medical services in your area. If the emergency treatment is done by an out-of-state dentist, you pay the out-of-state dentist and Delta Dental will pay you back up to $50.

What if my child needs specialty dental care?
If your child needs a specialist, talk to your regular dentist. He or she can tell you how to get specialty care. Before visiting a specialist, be sure he or she is a Healthy Kids Dental dentist. If the specialist is not a Healthy Kids Dental dentist, Delta Dental will not pay for the services. Instead, you will have to pay for them.

My child’s Delta Dental card has a different number than his/her Social Security number. Is that wrong?
No. In some cases, the Michigan Department of Human Services did not have your child’s Social Security number on file. Instead, they used the number 9 plus his or her Medicaid identification number. If any changes are made to your child’s I.D. number, we will send a revised card.

The Delta Dental card is a permanent I.D. card; new cards are not sent out each month.
Remember, show your child’s Delta Dental card at each appointment. The Delta Dental card is not the same as your Medical Assistance card. The correct one to show is the Delta Dental card. If you need a replacement card, you can request one by calling our Customer Service department at 1-800-482-8915.