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Frequently Asked Questions

About eligibility, billing and re-ordering printed materials

     
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How do I make eligibility changes?

How long does it take for these changes to be available in Delta Dental’s system?

Can we update our eligibility ourselves?

How far back can I reinstate an employee’s eligibility?

How do I put an employee on COBRA?

Why do the name, Social Security number, and date of birth all have to match for a claim to be processed?

Who do I contact about billing questions?

How do I order group materials such as certificates, summaries and eligibility update forms?


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