Delta Dental does not mail EOB statements for services covered at 100 percent and for which the patient owes nothing. These statements, however, are available to view and print on our secure Member Portal. Once you have logged in to Member Portal, click on Claim Info. Enter the date of service in the Start Date field, or enter a date range using Start Date and End Date. Click on the Claim Number for the EOB you wish to view. You also can click on the Procedure Code number for a definition of the service provided. To print EOB statements, click on the printer icon in your browser toolbar or select File then Print.

Information for dependents 17 and older must be obtained via phone.

You may print an ID card using our Member Portal or you may request an ID card via phone by calling 800-345-8756.

Delta Dental has an extensive list of participating providers. Visiting a participating provider may help to reduce your out-of-pocket expenses. However, if you choose to see a dentist who is not a participating provider with Delta Dental, you still may be eligible for partial reimbursement. Contact a customer service representative for more information.

Participating dentists will submit claims for you. If you choose to visit a nonparticipating dentist, you may need to file your own claims. Printable claim forms are available for download. Either you or your dentist may complete the form and attach a copy of your bill. Completed forms may be submitted via mail to: Delta Dental, PO Box 9085, Farmington Hills, MI 48333-9085.

We welcome the opportunity to help you learn what your benefit options are as well as help you locate a participating provider in your area. You can register for the Member Portal to learn more about your specific benefit plan. If you need help finding a dentist, visit our dentist search. You can also contact our customer service department for further assistance at 800-345-8756.

Your member ID number is your Social Security number.

Finding an expert dentist while traveling outside of the United States doesn’t have to be complicated. Delta Dental’s Passport Dental program makes it easy to receive dental care almost anywhere in the world using the AXA Assistance worldwide referral network of dentists and clinics.

Download the flyer for additional information

Download for out-of-country claims information

1. Find a dentist:

Call AXA Assistance at 312-356-5971 to receive a referral. Identify yourself as a Delta Dental member. If you’re in the U.S., call 888-558-2705.

2. Find out what services are covered:

Most Delta Dental members can receive dental treatment for regular and emergency care according to the terms of their Delta Dental coverage. Note: Dentists referred by AXA Assistance are not Delta Dental participating dentists. Members who are covered under any Delta Dental program that limits their coverage when they see a nonparticipating dentist will also have limited coverage when they see a dentist referred by AXA Assistance.

3. Submit a claim:

When services are provided by dentists in the AXA Assistance referral network, members must pay for their treatment and request a detailed receipt so they can submit a claim to Delta Dental for reimbursement upon returning to the U.S. Be sure the receipt includes:

• Dentist’s name and address
• Description of services performed (including teeth treated)
• The charges and whether they were billed in dollars or local currency

Once claims are submitted, Delta Dental will reimburse members according to the terms and conditions of their existing coverage.