Dental emergencies
Dental emergencies can happen anytime—and when they do, Delta Dental is here to help. Whether you're covered under a group plan, an individual policy, Healthy Kids Dental or the Healthy Michigan Plan, here’s what you need to know.
For all Delta Dental members:
If you’re experiencing a dental emergency, such as bleeding, pain, infection or injury:
- Call your dentist immediately for guidance.
- If the emergency is life-threatening, call 911 or go to the nearest emergency room.
- If you don’t have a regular dentist, use our Find a Dentist tool or call the appropriate number below.
Contact information by plan type
Group plan members (through employer)
Customer service: 800-524-0149
Hours: Monday–Friday, 8:30 a.m. to 8 p.m. EST.
TTY: 711
Healthy Kids Dental (HKD) members
Customer service: 866-696-7441
After hours
Same number for recorded emergency support.
Virtual visits
To set up a virtual visit, go to teledentistry.com or call 866-716-4628.
Out-of-state emergencies
Covered even if the provider is out-of-network. No prior authorization needed.
Individual policy members
Customer service: 800-971-4108
Hours: Monday–Friday, 8 a.m. to 6 p.m. EST.
TTY: 711
Healthy Michigan Plan (HMP) members
Customer service: 866-558-0280
Coverage includes services to:
- Control bleeding
- Relieve pain
- Treat infection
- Prevent tooth loss
- Address trauma
Don't have a dentist?
Call customer service for help.
Virtual visits
Teledentistry is available for urgent dental needs when you can’t reach a dentist.
Visit teledentistry.com or call 866-716-4628 to get started.
Traveling abroad with Passport Dental
Finding an expert dentist while traveling outside of the United States doesn’t have to be complicated. Delta Dental’s Passport Dental program makes it easy to receive dental care almost anywhere in the world using the AXA Assistance worldwide referral network of dentists and clinics.
Download the flyer for additional information
Download for out-of-country claims information
What do do:
| When outside of the United States, call AXA Assistance collect at: 312-356-5971 | When inside the United States, call AXA Assistance toll-free at: 888-558-2705 |
Call AXA Assistance at 312-356-5971 to receive a referral. Identify yourself as a Delta Dental member. If you’re in the U.S., call 888-558-2705.
Most Delta Dental members can receive dental treatment for regular and emergency care according to the terms of their Delta Dental coverage. Note: Dentists referred by AXA Assistance are not Delta Dental participating dentists. Members who are covered under any Delta Dental program that limits their coverage when they see a nonparticipating dentist will also have limited coverage when they see a dentist referred by AXA Assistance.
When services are provided by dentists in the AXA Assistance referral network, members must pay for their treatment and request a detailed receipt so they can submit a claim to Delta Dental for reimbursement upon returning to the U.S. Be sure the receipt includes:
- Dentist’s name and address
- Description of services performed (including teeth treated)
- The charges and whether they were billed in dollars or local currency
Once claims are submitted, Delta Dental will reimburse members according to the terms and conditions of their existing coverage.